Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from trayo.ae ("the Site").
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
We collect Device Information using the following technologies:
- Cookies are data files placed on your device that often include an anonymous unique identifier. For more information, visit allaboutcookies.org.
- Log files track actions on the Site and collect data including your IP address, browser type, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.
When you make a purchase through the Site, we also collect your name, billing/shipping address, payment information, email address, and phone number ("Order Information").
How We Use Your Personal Information
We use Order Information to fulfill orders placed through the Site, process payments, arrange shipping, and send invoices/order confirmations. We also use it to:
- Communicate with you.
- Screen orders for potential risk or fraud.
- Provide you with information or advertising about our products or services, when in line with your preferences.
We use Device Information to screen for potential risk and fraud, and to improve and optimize our Site.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use it as described above. We use Shopify to power our online store — you can read more at shopify.com/legal/privacy. We use Google Analytics to understand how customers use the Site — you can read more at google.com/intl/en/policies/privacy and opt-out at tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations.
Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about targeted advertising, visit the Network Advertising Initiative's educational page.
Do Not Track
We do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, questions, or to make a complaint, please contact us at support@trayo.ae.
Trayo
Address: B.C. 1305985, C1 Building, Ajman Free Zone, UAE
Trade License: 43726 | VAT: 105089513300003
Phone: +971 56 666 4926
Email: support@trayo.ae
Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM (GST)
